About

About Chapman & Carter

Built on experience. Driven by service.

Chapman & Carter was founded by Jay Morris and David Strange, two experienced travel professionals with a clear idea of the kind of travel management company they wanted to build.

They believed great travel management should be about much more than booking flights and hotels. It should be built around experienced people, strong relationships and a genuine understanding of each client and their travellers.

That philosophy has shaped Chapman & Carter ever since. Today, we combine the personal, high-touch service we’ve always believed in with smart technology that gives clients greater visibility, control and flexibility over their travel.

We’ve grown, our technology has evolved and the world of business travel has changed considerably. Our approach to looking after our clients hasn’t.

How we work

Personal service isn’t an extra. It’s how we work.

Every client is different, so we don’t believe in a one-size-fits-all approach to travel management. We take the time to understand your business, your travellers and how you want your travel programme to work, then build our service around you.

People first

Technology plays an important role in modern business travel, but it should make things easier, not replace great service. Our clients have direct access to experienced consultants who know their account, understand their travellers and are there when they need them.

Built around you

From booking processes and travel policies to reporting, duty of care and technology, we shape each account around the way your business works rather than expecting you to fit around us.

Experience you can rely on

Our consultants are experienced travel professionals who know how to handle everything from a straightforward journey to complex executive itineraries, last-minute changes and disruption.

Always looking ahead

Great travel management isn’t just about dealing with the trip in front of us. We look at how your business travels, identify where things could work better and continually look for ways to make travel simpler, more efficient and easier to manage.

Meet the Team

The founders

C&C

Jay Morris

Co-Founder

Jay has worked in large travel management companies for over twenty years, looking after professional athletes, production companies, fashion leaders, models and actors. Jay leads the business from an operational perspective and is known for customer service, long-standing relationships and work ethic.

C&C

David Strange

Co-Founder

Dave is a 25-year travel industry veteran, with 17 years spent at Flight Centre across the UK and South Africa as General Manager and Product Director. Dave brings the industry contacts behind many of our key client and supplier partnerships.

Our History

From a standing start in 2021

  1. 2021

    Incorporated on 25 October. A strategic partnership with a global agency network of 155+ locations, and the Smartitech mid- and back-office platform, in place from day one.

  2. 2022

    First corporate booking in January. Claire Dietz and Graham Cannings join, the Marylebone office opens, and the first major client signs at £2m+ annual spend.

  3. 2023

    Trading passes £1.1m a month. A 300-delegate group trip to Dubai delivered, turnover reaches roughly £10m (80% above budget), and the Manchester office opens.

  4. 2024

    C&C Associates launches, the Crawley office opens, we join the Business Travel Association, and partner with Travelogix Analytix for enhanced reporting.

Customer Commitment

What you can expect from us, every time.

✓

Service built around you

We take the time to understand your business, your travellers and what great service looks like to you.

✓

Experienced people you can rely on

You’ll have a dedicated team of travel experts who know your account and are there when you need them.

✓

Proactive from start to finish

From finding the right options to managing changes and disruption, we stay one step ahead throughout every journey.

✓

Clear and transparent

Straightforward pricing, clear communication and complete visibility, so you always know where you stand.

★ ★ ★ ★ ★
“The team at Chapman & Carter are always friendly, responsive, and genuinely approachable. I never have to worry about logistics — everything is laid out clearly, even for complex or niche trips. They make this part of my role completely seamless.”
EA & Office Manager  ·  Global Oil & Gas company

Start the conversation

We’d love to hear about your business, your travellers and what you’re looking for from a travel partner.

Book a meeting → ☎ 0203 1464 005